Area Service Manager (ASM)
A position of overall responsibility both technically and account management for the day to day running of a designated area containing a roster of both large national and regional accounts working with his designated operations support team member. Time management, ability to clearly communicate, problem solving, technical skill, which includes a good working knowledge of networks and IP are essential to this senior role. This requires a participator not a commentator.
Link’s Unique Culture
Link have turned the traditional company management upside down! We have pushed the responsibility of account management, customer dialogue and decision making to the ASM role to make sure the ASM can support clients in both the technical and operational side of their systems keeping to KPI and lifecycle commitments. We work on the basis that whoever’s performing a task is in charge and ultimately having the rest of the company team, regardless of pay grade, to assist in achieving the right results for our customer.
Some Examples of Success at Link
Ryan, who 14 years ago was a junior engineer in London, has through hard work and natural talent become Link’s Managing Director (MD) and owner. Ryan’s meteoric rise at Link begun in 2007. He joined as a member of the engineering team, progressing from a junior engineer through to an Area Service Manager. In 2011, Ryan moved into a Business Development role, providing life-cycle support and system consultancy to a portfolio of clients. In November 2016, Ryan joined Link’s board of directors and has since acquired shares in the company, becoming a joint majority shareholder.
Sam, with 12 years of experience through hard work and natural talent, has risen from Operations Support to Operations Director (Ops Dir) and owner. She joined Link CCTV in 2009 as a member of the Operations Support team and quickly progressed into the role of Operations Manager. In 2013, Sam was promoted to Head of Operations, managing the company’s internal support operation, QSE and finance department. In November 2016, Sam joined Link’s board of directors and has since acquired shares in the company, becoming a joint majority shareholder.
Bradley was 2020’s winner of the ‘Area Service Manager (ASM) of the Year’ award. Bradley has worked his way from a junior engineer to a senior ASM in 5 years. He joined Link’s engineering team in 2016 as a Service Engineer and in November 2018 was promoted to an Area Service Manager. Bradley maintains a client base in Central London and surrounding counties and he is responsible for the service and maintenance of his clients’ security equipment and day-to-day management of their accounts.
Taylor, 2020’s ‘Engineer of the Year’ winner, joined the company with no technical experience. Taylor was the first engineer to enrol onto an official Link apprenticeship scheme and under the mentoring of a senior Area Service Manager, Taylor has now progressed into the position of an ASM. Taylor currently maintains a client base in the East of England and he is responsible for the service and maintenance of his clients’ security equipment and day-to-day management of their accounts.
Zarina was 2020’s ‘Employee of the Year’ winner. She joined the company in 2019 working in the Operations Support team and through hard work and natural talent, progressed to Operations Manager. When Zarina joined Link, she operated the call-centre help-desk, as well as providing first point support for our clients and ASMs. As Operations Manager, Zarina now manages the day-to-day activity of the team.
What Do You Need?
- A strong desire to succeed and be a valued team member able to showcase your skills
- Responsibility, integrity and good communication skills
- If applying for a senior ASM role you need to demonstrate your technical skills
- Ability to take responsibility
- Good time management
If you’re interested in taking things further, please contact Charles at recruitment@linkcctv.co.uk
